Privacy Policy

Effective Date: 01/01/2026

Welcome to Blizzmo (“we,” “our,” “us”). At Blizzmo, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from blizzmo.shop.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

When you place an order or interact with our website, we may collect the following personal information:

Full name
Email address
Phone number
Billing and shipping address
Order details and purchase history

We only collect information necessary to process and deliver your orders.

Payment Information

Payments made on our website are securely processed through third-party payment gateways such as Razorpay. We do not store or directly access your payment card or banking details.

2. How We Use Your Information

We use your information for the following purposes:

To process and fulfill your orders
To arrange delivery and shipping
To communicate order updates or customer support responses
To verify and resolve issues related to refunds, returns, or defective products
To comply with legal and tax obligations, including GST compliance

We do not sell, rent, or trade your personal information to third parties.

3. Order Fulfillment and Third-Party Services

To fulfill customer orders, we may share required order information (such as name, shipping address, and contact details) with trusted third-party service providers.

These include:

Qikink for order printing, fulfillment, and shipping
Razorpay for payment processing
Website hosting, technical, or analytics providers, where necessary

We only share the minimum information necessary to complete services related to your order.

4. Cookies and Website Usage

Our website may use cookies and similar technologies to improve website functionality and user experience.

Cookies may help us:

Maintain website performance
Improve website functionality
Understand basic website usage patterns

You may disable cookies through your browser settings, although some website features may not function properly.

5. Data Protection and Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

However, while we strive to protect your data, no method of online transmission or electronic storage is completely secure.

6. Data Retention

We retain customer information only for as long as necessary to:

Process orders and customer support requests
Meet accounting, GST, legal, and compliance obligations
Resolve disputes or claims

7. Refunds/replacement and Defective Products

Blizzmo accepts returns or refunds only in cases of manufacturing defects.

Customers must report manufacturing defects within 7 days of delivery and provide supporting proof, such as images or videos, for verification.

Information submitted during refund or defect verification may be retained for support and dispute resolution purposes.

8. Your Rights

You may contact us to:

Request access to your personal information
Correct inaccurate information
Request deletion of information where legally permitted

Some information may be retained where required for legal, accounting, or tax compliance.

9. Children’s Privacy

Our website is intended for general audiences. We do not knowingly collect personal information from children under applicable legal age requirements.

If you believe a minor has submitted personal information without appropriate consent, please contact us.